Satisfaction at every step. During sales, they were straight forward, no hard sell, and delivered on what they said. The Covid delivery date was on target. The shipping company wheeled it on it’s side to its resting spot. Waiting for my entry level hot tub was the hardest part of this whole process.I did have some difficulties. They were promptly and effortlessly addressed. No blame, no accusatory tone just genuine help.We had an unusual location set up. When the cover was open it obscured the view of the back yard. They gave me additional hardware solving the problem. Worked great!I mentioned my chemical sensitivities to the sales people. The chemical kit that arrived with the tub was easy to use and keep the water balanced but not surprisingly were too harsh/reactive for my skin. No problem, they switched me to their alternative method, a frog ball. My skin is recovering and I am in heaven soaking in the hot tub.All the staff were very professional and wanted me to be happy. I am very happy. I highly recommend Sunset Spas for your hot tub needs.
17:40 06 May 21
Very knowledgeable staff.
01:07 21 Apr 21
Seems to have good value.
14:12 11 Apr 21
We went to buy a spa at Sunset Spas based on the recommendation of two friends. We worked with Marie and were extremely happy with the customer service she provided. She was extremely kind, professional and knowledgeable about the spas she was selling. She even owned the spa we ended up buying. If she sold the product and bought one, that is the best recommendation. We couldn’t ask for a better sales experience. If you are interested in buying a spa, I highly recommend that you go into Sunset Spas and talk to Marie.
02:58 08 Apr 21
Just wanted to let everyone at Sunset Spas know how much we appreciate out new TUB! We had a great sales experience and the installation was done flawlessly. Everything was on time and done extremely professional.Staff and management really kept us informed and made the process with the finances of the hot tub very easy/user friendly.Thank you guys so much.....enjoyed every minute with the 14 guests we just had here for spring break.I will refer Sunset Spas to everyone I know!!Ukiah Senti
21:34 05 Apr 21
THANK YOU Todd for the 5 star service! We came in not knowing anything about what spa we wanted but Todd was patient and full of information for us. We ended up buying a great spa and for a great price! They have a functioning spa on the showroom floor so we were about to see & feel the jets, see how the control pad worked & even see how easy it is to access the inside parts! Need a spa then go see them today!!!
00:06 30 Mar 21
Sunset Spas was out first stop on our hot tub purchase journey. After checking out Costco, Tuff Spas, Desert Hot Tubs, Phoenix Hot Tubs and Swim Spas, Spa World, Bullfrog Spas, Imagine Backyard Living, Southwest Hot Tub Warehouse, Aqua Living Factory Outlets, and Southwest Spas we determined that Sunset Spas Vita Spa line was the way to go not only for the quality, but also value.Having made our decision, our experience with Sunset Spas was beyond incredible. It's nice to know there are still honest companies out there in the world, not to mention incredible people. We worked with Mitch and Dave at the Chandler location . Mitch and Dave educated us on all kinds of different spas and their features and we purchased the Riviera model Vita Spa. After a month of ownership, we are pleased with the level of care, service, and professionalism we received. We've had a couple of minor technical challenges when learning how to maintain our new spa and they were a text away and prompt to respond with the solution. Since our purchase we've referred two of our friends to them; one has already purchased their spa and shared the same experience we did.Visiting all of the local spa dealers mentioned above took a couple of months of research and I'm here to tell you when it's time to upgrade we will look no further than Sunset Spas. Make sure to ask for Dave or Mitch and you'll be in excellent hands.
23:15 26 Mar 21
We just had our spa delivered and it is so great! We walked into sunset spas and got taken care of! both gentlemen were very nice and helped us into our first spa. This is the place to go if you are looking for a nice hot tub. We couldn't be more pleased with the customer service we received. everything that was promised we got. AG spas helped put our spa in and they were great as well
21:54 22 Mar 21
17:13 13 Mar 21
17:32 08 Mar 21
After visiting a couple of places in Tucson for spas, we were happy we found Sunset Spas.Lots of choices to choose from and the entire process was excellent, from purchase to installation.As this was our first spa, I had a lot of questions prior to delivery and Dave McKibben was always quick to respond, by phone or email.From reading many of their reviews on Google, I'm not the only one who would highly recommend Sunset Spas...you can trust this place to do things right and be there for you along the way.
14:41 04 Mar 21
We shopped a couple different stores, learning about, and looking for a hot tub. The shopping stopped here... Randy at the Sunset Spas Glendale location was the best sales person we met. He offered invaluable information on how to select the best spa for us. His expert knowledge about every aspect of maintaining and using the hot tub made us comfortable knowing we were making the right decision. Even after purchase, he continues to answer our questions and offer guidance on how to care for our spa. I would highly recommend this company and Randy if you're in the market for a spa!
02:12 14 Feb 21
This place was amazing big selection Great salesman
05:16 04 Feb 21
if you buy your spa here I will be the one to give you orientation on your spa ,Good spas
21:06 29 Jan 21
Amazing product & top notch sales teamDave has been the best from the beginning. You can not beat the years of knowledge & experience. You will be missing out if you do not buy from Sunset Spas. Not many companies exist anymore like them. Plus the spa is a life saver and a luxury ever time we use it. The only regret is that we didn't do this years earlier.
05:32 28 Jan 21
Our sales person (Marie) was great! She was knowledgeable and friendly. This was the first time my husband and I have ever purchased a spa and she made our experience comfortable and smooth.
19:55 25 Jan 21
Great customer service and very informative. Products are top notch and great deals given.
22:36 23 Jan 21
20:51 19 Jan 21
Here are the details of my experience purchasing a spa from Sunset Spa’s:PRO’s:- Knowledgeable sales people- Large selection- Fair prices- Easy to do business with- Super fast delivery. Purchased on Saturday and they delivered it on Monday. Of course the SPA we selected was in stock, not back ordered.- The true test of a company is how they handle issues. We had an issue with the installation. Which they corrected the next day. Made a special trip out to our house to fix the issue.CON’s:- Make sure your site and electrical is ready when the installers arrive. The installers aren’t electricians so they can only connect service that is up to code. In my case the electrical whip was too short. Despite my electrician being on site the installers couldn’t wait for the electrician to replace the whip. They had to leave before the spa could be reassembled. The next day sunset sent someone out to make everything right.It’s been about almost a month since our new spa arrived. We are very happy with both the Spa and the buying experience. The installation wasn’t picture perfect but all was made right quickly.
04:43 28 Dec 20
This review is about our sales experience, and will be updated upon delivery, installation and use. That being said, we initially went to the place across the street, and being treated as rudely as we were, we came across Sunset Spas on the way back to the freeway. We were instantly greeted by both salespeople (even though they were with customers). Right away, felt at acknowledged. we walked around for a few minutes while others were being helped, then the sales manager came over to us, asked us a few questions (we have very specific requirements for the spa we wanted), he showed us two models, a special order, and an in stock. We went with the special order, at which point we mentioned that we were meeting someone for lunch. He told us it would take 10 minutes to place the order, we were out of their in 10 minutes. So happy with the way we were treated, with the available models they had, and all of the options we could customize. Well earned 5 stars!!!
12:36 26 Dec 20
By far the best hot tub place in town. I did a lot of research driving around to different places in Vegas and these guys had the best value for the money. There was no haggling as they had the best price in town for a superior hot tub... better than all of the competition. The delivery people were very nice, respectful, and courteous of my needs and special placement requests. I highly recommend sunset spas and if i ever need another hot tub I will be buying from them again.
04:04 20 Dec 20
22:49 16 Dec 20
We just received our Spa from Sunset Spas Tucson. Everything from the beginning had been excellent and as we expected. Thanks to Dave and his hard work, we received it before Christmas. Thank You Dave!!!
18:23 16 Dec 20
Excellent product, excellent sales team, excellent installation team!From beginning to end, everything was smooth. Dave and Marie are very knowledgeable and passionate about the product, and most importantly, eager to make sure you are being taken care of and that you are enjoying your new spa. Communication was great throughout the entire process as well.I literally have nothing negative I can say about my experience with Sunset Spas. Their recommended contractors for concrete pads and electrical are top notch!5/5 stars
21:57 11 Dec 20
I needed to replace a 28 year old spa and Dave at Sunset Spas was recommended to me by a friend. My entire experience has been fantastic. I love the spa and the customer service has been outstanding. From purchase to installation to follow up questions the service, quality of work and response time have been excellent.
21:03 09 Dec 20
03:55 03 Dec 20
Visited several dealers, and Sunset Spas' Dave and Marie in Tucson were the most straightforward, and took the time to explain the product details, installation, pricing, and maintenance.No high pressure, just excellent product knowledge and a passion for their business.Very satisfied with the new spa, the value for the price, and service provided by Sunset Spas.Actually, I really LOVE this spa , and if you are in need of some relaxation-this is a great healthy way to go...
00:41 03 Dec 20
My wife and I have never owned a spa in our lives. That said, Dave McKibben's knowledge of spas helped us make the right decisions. He taught me how to maintain the correct chemical balance and is my go-to guy when I have questions. He always welcomes my calls even after the sale. Very important.
11:01 29 Nov 20
22:26 28 Nov 20
Great experience and customer service
00:31 28 Nov 20
UPDATE: the owner contacted me today, which means a lot, and said he would take care of the problem and said would look into issues that I had.First let me say that the buying and Delivery and set up were great are 5 stars, but warranty is one star. Now, moving forward i have few cracks that were pointed out to me and the spa is under warranty. i contacted the repair place and they forward it to Sunset spa owner and he said that the cracks were sun damaged. I had a cover on it sense day one and it sits in the shade most of the day... So much for standing by your product.
22:29 22 Nov 20
I stopped in for a replacement diverter valve for my hot tub. I explained my situation and he did some research. A few minutes later he told me he was happy to order the valve, but he wanted me to try tightening it first. If that didn't work he wanted me to bring in the valve to ensure he found the right part for he. He was efficient and helpful. I'll definitely return the next time I need help.
04:14 03 Nov 20
Had some issues initially. But these folks appear to have made it right. Will update when we receive our spa. But was impressed by the followup so far.
20:46 26 Oct 20
Outstanding product and customer service! Mitch took the time to help us (first time spa buyers) and went above and beyond when we had a few electrical issues on our end. He made sure we were able to get everything set-up and even walked us through a quick start-up, as well as offering to send someone over to show us all the bells and whistles and maintenance tricks that we were unable to do when it was first installed due to the electrical issues. We really appreciate Mitch and may have to just stop in to say hello now and then 🙂
15:47 12 Oct 20
Pete did an excellent job setting up our spa! Would highly recommend. Love my jacuzzi hot tub!
21:03 11 Oct 20
Came in here after an awful experience at Desert Hot Tubs (right across the street). Worked with an awesome/knowledgeable salesman and made a purchase within 30 minutes! This is the place to go if you want an honest and easy transaction. We will have our new spa in just two months! Woohoo 🙂
19:47 03 Oct 20
1 stop shopping. Once you walk in, ask for Todd. Ge will put you into the spa your looking for. No reason to go anywhere else. Great showroom and the best spa buying experience in town. Not once did we feel any pressure to buy.
05:12 01 Oct 20
Had a wonderful experience owning a Vita Spa and purchasing it from Sunrise Spas. Pete, Forrest, and Brandon have been very helpful from the start from answering all my questions related to spa ownership and maintenance before, during and after the whole process was done. Have had the spa for 10 months now without any issues at all. I highly recommend you stop by their showroom or reach out. Their staff is very personable and knowledgable with anything related to hot tub operation.
18:08 15 Sep 20
Very helpful informed staff
19:07 02 Sep 20
Awesome service from Randy and Mark! They both are amazing and make sure that they go out of their way to assure their customers are always happy. Each time I’ve ever had any problems, concerns or even just simple questions they are always willing and ready to help!
17:17 28 Aug 20
love this place we looked at several places but these folks were able to answer our questions and we bought or hot tub on 6/3/2020. they were so busy we were told 14 to 16 weeks for delivery. our beautiful hot tub was delivered and set up on 8/28. the delivery crew was well prepared and got our spa up and running pretty quickly. now we are just waiting for it to warm up then its hot tub time.
20:47 19 Aug 20
Dave McKibben was the sales person that I dealt with. Professional and friendly he asked the right questions and gave me a great understanding of what I was buying and the value and construction of the Spa I selected. No ups no extras straight forward pricing with none of the "salesman" canned tactics. A professional salesman does his job by making the buying decision easy. That's what Dave did. I would recommend any of my friends looking for a spa to see Dave . Thanks and keep up the great work. Professional installation and the crew was very informative.
03:08 06 Aug 20
We visited the store in Marana Arizona on the weekend of Memorial Day. David McKibben was working then and presented the option to my wife. Our goal was to have this spa before July 4th. David was so great with his approach of calm and no pressure sales. When we decided to purchase he told us that it might come after the date we needed it. We still purchased it and recieved it before. David's pursuit towards customer service is 5 stars+++. We will definitely refer our friends to see David. If you are looking to purchase a spa do not waste your time going to pool companies. Visit here and make an appointment with David. Spa is working great.Thank you David.
17:05 20 Jul 20
14:09 13 Jul 20
Want to say Kris is an amazing sales rep at sunset. Huge knowledge and very patient. We went to 3 different companies and did several wet tests. We ended up with the Vita spa Grand hot tub. We are super excited and feel the brands at sunset are the best, made in America products. Save yourself the time and start here, happy shopping and good luck.
15:51 11 Jul 20
Been working with Kris. We have wet tested now for several weeks and have found the product line that is carried is the best. The jets on the mid line tubs are the strongest and the water quality is amazing! Start here if you want the best hot tub for the money.
15:17 05 Jul 20
00:03 03 Jul 20
Great service, good showroom for browsing spas, financing available.
22:15 02 Jul 20
Awesome place if you're looking for a spa or waveless pool. Great deals
00:14 17 Jun 20
Randy our sales person was great! Great product & good customer service. Very happy with our purchase.
22:34 11 Jun 20
Great deal on the spa and it is made here in AZ.
19:57 04 Jun 20
23:13 03 Jun 20
Very friendly & experienced sales reps.
01:02 30 May 20
Dave McKibben is simply outstanding!From the moment I met Dave to the time we took delivery of our amazing Vita Envie Spa, we knew we were dealing with the best in the business!
Best purchase ever and from the greatest company and owner! David will forever have my recommendation! He went above and beyond to help us with our purchase to make sure we were happy! He even has helped me with silly questions along the way and stopped by my home to make sure everything was okay. It's not often you can find such a involved and caring owner of a company. I can't express enough how happy we are with our purchase and experience purchasing from David at Sunset Spas! Mitch was excellent as well! You will never regret purchasing a spa from David and Mitch! We use our spa everynight since purchased two months ago. Great quality and outstanding service!
00:19 20 May 20
I Have been extremely happy and impressed with the excellent customer service that I have received from sunset spas on west Tropicana . All of the employees have always been nice and professional. In particular Todd Bates has always been friendly, helpful and kind. I must have been to their store numerous times during the past few months asking about information on how to regulate the chemicals for the water in my hot tub. I was never made to feel bad for the multiple visits. Each time Todd and his workers made me feel so welcomed in their store. Todd has gone above and beyond to help me with what I needed for my spa. I greatly appreciate the excellent service and care they provide!! I absolutely and Highly recommend them for your pool and hot tub needs. I am so glad that I made my purchase from sunset spas. Thank you!! 😊💖
17:59 16 May 20
22:18 25 Apr 20
My wife and I recently bought our first ever spa and fortunately bought it from Sunset Spas Tucson. Their sales team, prices, products, service, and reliability were all superb. Dave McKibben, manager of the store, was extremely helpful, knowledgeable and honest. He explained things thoroughly, was patient with the many questions I had and followed through on all his promises . He was also readily available after purchase and installation for additional questions and needs. For us, the overall experience at Sunset Spas Tucson was fantastic, far better and easier than we would have imagined possible.
16:29 01 Apr 20
Randy at Sunset Spas was extra helpful to us. Not only did he provide information we wouldn't even have thought to ask about, he spent the time to walk us through options, pointing out both the pros and cons of every part of our purchase. Then, he spent time assisting our adult son with special needs understand the maintenance of the spa and its importance. This is the place to go, folks: great sales staff, great spas, great pricing, and great pride in their work!
17:56 12 Mar 20
18:37 11 Mar 20
Excellent sales, service, and follow up. Dave knows his stuff and got us our tub in less than two weeks! Awesome! This is the place.
20:54 05 Mar 20
19:10 26 Feb 20
My husband and I were in the market for a hot tub and didn't have a clue about what to look for. We went into Sunset Spas and were greeted by Randy. We liked Randy due to his professionalism and knowledge. We explained what we needed and he directed us to the perfect spa. Before making our final decision, we got in and out of numerous spas for fit. Sure enough, the one Randy suggested was the one! Not too big, not too small. Everything we needed. Throughout the process, Randy was very communicative and never too pushy! Every sales person should learn from him!
03:16 26 Feb 20
We have been in the store several times and the owner Dave has the kind of customer service that there too little of! Went out of his way to acomadate us....Just want to say Thank you for your over the top kindness...we appreciate it and will definitely be back!!!!
00:34 26 Feb 20
Great store, great selection knowledgeable staff. I found my perfect spa!
17:26 25 Feb 20
Love this place. Manager Randy Gabrielson goes far and beyond to help. Great service, thank you!
19:50 16 Feb 20
20:42 12 Feb 20
16:05 09 Feb 20
We came to Sunset Spas in Glendale looking to purchase our 5th spa (we have left previous spas with the sale of the home). When we entered the store we were greeted by Mark and explained to him what we were looking for and options that were important to us. Upon listening to us Mark explained to us the spas they carry and the benefits, he was not providing a sales pitch but rather providing data to help us understand what Vita Spas offer. What impressed us most is that both Mark and Randy were more concerned about how we would use the spa and what model would work best for us versus trying to sell us the most expensive model on the floor. After two visits and really good conversations with them we decided on the Vita Spa Jolie model. Fast forward a few weeks later and from purchase to deliver and install we could not be more happier with our decision as the spa is exactly what we wanted. I would highly recommend Sunset Spas, as a long time owner of a spa and working with spa dealers Mark and Randy were very knowledgeable and extremely helpful with the process.
21:56 08 Feb 20
19:54 01 Feb 20
Our first trip to Sunset Spas was a surprise. They had a great selection of spas right in the store. Then the next surprise was Dave McKibben. He sold us our previous spa several years ago and remembered us. He is so knowledgeable and we never felt like we were being pressured to buy. Dave went through the pro & cons for the type/size we wanted and ended up with the perfect spa. We needed to get an electrical line to the backyard & he recommended an electrician familiar with spas who turned out to be the cheapest of all the bids. From purchase right through delivery and setup, the communication was great & everything finished on time as promised. We’ve had our spa ~2 weeks and in it practically every night. Thank you, Dave. You will be highly recommended.
20:32 31 Jan 20
22:34 12 Jan 20
Really awesome experience! We bought a beautiful new spa and got exactly what we needed and wanted! The spa was delivered and set up flawlessly! Thank you very much!
23:52 11 Jan 20
We had an awesome experience at Sunset Spas Tucson. Dave was extremely helpful from start to finish and beyond. Super knowledgeableand helped us pick out the perfect spa for us. He even recommendedlandscape guys to help with the entire project. Was very happy and pleased with everything and would highly recommend this place and Dave for all your spa needs.
04:29 11 Jan 20
I live in Tucson. I found a great hot tub that met my needs and they were able to prepare it for me and get it transported and set up at my home. The process was flawless. They took care of everything. It was as described. They were punctual. They were reliable and provided great start up service
02:39 09 Jan 20
Friendly, knew their product
13:40 31 Dec 19
We didn't know where to go to buy a spa, so I asked a friend who works for a spa repair company and he immediately said to go to Sunset Spas and to look at the Joli 500 series twin pump spa. We went into Sunset Spas on Bell Road and looked at the Joli 500 series. It was perfect for our needs. Mark Lifpitz, our salesman, helped us, referred us to an electrician, and arranged for delivery of the spa. The entire process was effortless, and now we are enjoying our spa. Thank you Sunset Spas!
22:35 08 Dec 19
02:14 04 Dec 19
19:45 02 Dec 19
Their customer service is awesome, they've got really great people working there!
20:05 03 Nov 19
Joe and Robert provided great customer service. Very friendly. They answered all of our questions and we never felt pressured. I would recommend Sunset Spas to everyone I know.
01:09 30 Oct 19
Forest and Pete were great!
01:05 15 Oct 19
21:42 03 Oct 19
16:20 28 Sep 19
23:49 25 Sep 19
Randy is awesome to work with. We purchased a home in Anthem that had a Vita spa, it was purchased in 2015. I am new to spa ownership and was looking for help to learn the ins and outs of this particular spa. Randy, knowing I was not looking to purchase a spa took plenty of time with us to walk us through the specifics of our spa. Fantastic! customer service...when I am in the market to purchase a spa I will definitely do so from Randy @ Sunset Spas. I recommend him highly.
01:07 24 Sep 19
Great experience from start to finish. Dave McKibben is a pleasure to work with. He helped us to get exactly what we wanted and followed the process up to installation. Dave also coordinated the necessary wiring and spa delivery/installation/set up in same day without a hitch!
22:48 08 Sep 19
23:41 23 Aug 19
18:27 22 Aug 19
My wife and I had a fantastic experience with Sunrise Spas. Our buying experience was fun and pleasant, with a smooth transaction. We purchased a new high quality spa at a great price and enjoyed dealing with Pete and the rest of the team to get the the best spa for us. Extremely knowledgeable and friendly sales team as well. Sunrise Spas has been fantastic with customer service too - (as new spa owners we've had a few questions regarding our new spa and they've always helped us with any questions we've had even after our purchase). We highly recommend them to anyone looking to purchase a new or refurbished spa!
Master and Commander
18:17 20 Aug 19
I have a lot of good things to say about Randy and Sunset Spas, but you probably don't want to waste your time reading it all. Suffice it to say that you should go to Sunset Spas Glendale and work with Randy. We wasted a lot of time and gas shopping around. Just go to Sunset Spas Glendale and see Randy.
22:38 19 Aug 19
My husband met Randy at the home show at State Farm stadium, he went there to look around and ended up buying a hot-tub. He told me that he was so impressed with Randy’s patience in taking the time to answer every question that he knew this was the guy he wanted to work with. When I got back into town we went to meet Randy to confirm the sale and I could see why my husband liked him so much. Randy was so educated with the system and answered all our questions. After the install he suggested we come in for an orientation so we could learn everything we needed to know about our new hot-tub. He spent 2 hours going over everything from maintenance, care, chemicals, and just basic knowledge of our hot-tub. I have never been more impressed with a sales person, Randy is amazing!! If you are considering purchasing a hot-tub I highly recommend talking to Randy at Sunset Spas in Glendale!!
21:56 15 Aug 19
Walked in looking and walked out with a spa... not literally im not that strong... but todd was awesome and just gave an amazing deal no pressure to buy at all
02:05 13 Aug 19
Fantastic. Todd's happy non pressure approach was refreshing. He answered all my questions and took the time to explain to me the difference in spas. What an education. If your in the market for a spa go see the friendly staff at Sunset Spas. I'm glad we did.Thanks
22:36 09 Aug 19
21:38 02 Aug 19
This place is a total 10! Dave McKibben is awesome.If you want a quality spa at a great price with excellent after the sale service than Sunset Spa is the place to go. Make sure to ask for Dave. Dave went well beyond our expectations and is someone that stands behind his product and more importantly, his word.Thanks Dave!
21:23 28 Jul 19
18:13 27 Jul 19
This place is beyond 5 stars. They really care about their customers!! I will tell anyone out there if you’re looking to buy a spa...you NEED to check this place out first before you go anywhere else!
20:24 26 Jul 19
What an experience ! Dave is a great guy and very knowledgeable about the product. He even was able to complete a "hurry-up" for delivery of exactly the spa we wanted. Speaking of delivery, starting with the call alerting us that they would arrive in 30 minutes and ending with instruction on use, the delivery team was great. They dealt with the removal of our old spa and was able to position the new one facing how we wanted it. If you want a great spa and a great purchase experience, go see Dave at Sunset.
23:00 25 Jul 19
Great selection of hot tubs.
22:19 20 Jul 19
02:56 17 Jul 19
We love our spa. A special thanks to Marie for answering all of "kevin's" questions and let us come in on a sunday to test it out. We appreciate Dave's help with the HOA forms.We would highly recommend Sunset spa. Delivery and set up was quick and everything went smooth.
17:19 16 Jul 19
Sunset Spas provided us a wonderful experience in buying our first swim spa! Both Dave & Marie were very friendly, ensuring that all our questions were answered. We didn't have to haggle over any pricing because there were so many added features that we didn't really expect...IE: starting chemical kits, the exercise bands, the cover, the entry stairs and, for our circumstances, the delivery was simply made to our advantage. We also were encouraged to try out the spa in-store which we did. Marie was right there to answer our questions. She even made sure the spa was setup to our temperature preference before we arrived. She wasn't afraid to say, "I'm not sure about....(something)...I'll get an answer!" She always got back with the answer! They did followup calls for when we could expect delivery as well as after the delivery/install. Also, the delivery guys, Jack and Bob, made sure everything was setup to our wishes and explained all of the operations of the spa. Simply put, the whole process was professionally done! It's great to know that "good service" still exists in our hurry-up and buy/sell culture! We'd recommend Sunset Spas in Tucson to anyone that is thinking about any kind of spa investment!
07:11 16 Jul 19
walked in just to canvass for some hot tubs but i guess robert is really good at explaining and convincing so decided to bought the vita prestige the very same day. i continued to canvass even after my purchase and so happy that i bought mine with sunset spa. they have the most competitive price among the rest. this is the best place to buy your dream hot tub
02:58 14 Jul 19
This was our first spa purchase and we looked at all of the spa dealers in the Las Vegas / Henderson area and settled on Sunset Spa’s in Henderson. Robert was our salesperson and was no pressure and very knowledgeable about all of the products. We felt that their spa’s were the best built, and they offered us the best deal. Delivery and service were very good . We had a couple of small hiccups but Robert and Joe resolved them quickly and painlessly. They are 5+ stars in our book and will refer all family and friends to purchase their-spa’s at Sunset ! Thanks for a great product and a great experience from a very satisfied customer !!
14:22 04 Jul 19
Amazing quality, service and staff! My wife and I recently purchased a spa/gazebo combo and we could not have asked for a better experience. I made the mistake of not properly verifying the measurements and my pool deck wasn't large enough for the gazebo to fit properly. Todd Bates, Brian and the rest of the crew corrected that problem immediately. They adjusted the gazebo to where it could fit (and even altered the gazebo panels to open up higher so I could fit underneath better as I'm 6'5''.) They go above and beyond to make the customer happy and I honestly cannot recommend them enough. Thanks Todd, Brian and the rest of the amazing staff at Sunset Spas.
21:46 26 Jun 19
MJ was absolutely wonderful and very detailed about the product.Excellent Customer Service
20:51 26 Jun 19
Very nice sales guy, not pushy.
19:12 23 Jun 19
00:22 22 Jun 19
Great customer service, excellent value
22:14 20 Jun 19
Leonardo da Vinci
03:24 30 May 19
From the moment we walked in, we knew this was the place to purchase our first hot tub.Joe greeted us professionally and introduced us to all the hot tubs on the showroom floor. He answered all of our questions and informed us about financing, specials and different options that they offer.When we went back the second time, Robert sealed the deal for us. He wasn't pressuring like a car salesman or try to up sell us like a waiter. He made sure we got what we wanted for the price we wanted. Robert educated us about the quality and construction of the hot tub as well as maintenance and service. This is how all businesses should operate: great service, great products at a decent price. You get what you pay for. It's very simple.Once the hot tub was ready, I got a call regarding the delivery date. Everything went exactly according to plan; not one hiccup. I didn't know one thing about hot tubs; only enjoyed relaxing in them. Now that I'm an expert, I have to thank Sunset Spas for making my first hot tub purchase a flawless one. Todd, the owner, always answered my phone call and was the coolest business owner I've ever met.Thanks again guys!
18:21 24 Apr 19
Great place to get a hot tub or swim spa
15:19 19 Apr 19
Great place to buy a spa. Got our swim-spa from Sunset Spas in early 2018. Excellent customer service, including the owner of the company returning a call personally to help me correct the wiring of the spa after installation. These guys are friendly and just awesome to us every time we come in to ask questions or get new chemicals for the spa. Hard to find service like this nowadays!
00:22 18 Apr 19
I was just looking Joe is very helpful
17:31 12 Apr 19
Great experience, from start to finish!
14:38 06 Apr 19
Todd at Sunset Spas in Henderson was excellent to work with. He got us a great price and is still helping with accessories and questions months later. I will definitely be back when it’s time to upgrade.
01:44 04 Apr 19
Chicago Baddii Williams
11:41 28 Mar 19
14:42 27 Mar 19
I bought a spa at Sunset Spas 5 years ago and I have been a spa owner for more than a decade. I can say that Randy is absolutely the BEST! He is super helpful and knowledgeable and is a great ambassador for the company and the industry. If you need help or a new spa, go to the Glendale store and talk to Randy. He is simply outstanding!
17:48 26 Mar 19
Dave McKibben is a fantastic person, treat his veterans right, great discounts, installation went wonderfully, install guys could not do enough for us, they were kind, considerate, professional and cleaned up after themselves, they even waited to fill the tub and chemically treat the water the first time to show us how to do it.Dave followed up after the installation to make sure all went well and that we were happy with our purchase.We have waited at least 10 years top buy one, but because Dave McKibben was so gracious and kind we decided to buy from him.Veterans, Dave will take care of you from pricing, to service to following u after the sale!
20:18 22 Mar 19
Excellent customer service from sales team to the delivery team and the crane operator. Everyone was very professional and great to work with.Sunset Spas is the best place to buy a spa in town! Our spa was delivered today less than 2 weeks from our purchase date. We were told it would be 3 to 4 week. Thank you Todd at Sunset spas, we can't wait to relax in our new spa.
19:42 11 Mar 19
Great service. Best price around. We're super happy with the product. No complaints.
00:37 11 Mar 19
The staff was very friendly and knowledgeable. After visiting a few stores we ended up buying our spa from here
17:53 07 Mar 19
Sunset Spas the best. Many styles to choose from. Todd and his team provide the best customer service around.We visited about 6 different spa stores. We found Sunset to be the best. Very informative and helpful. We also like the construction of the spa itself to be excellent. Delivery went smoothly. Followup was great. Every time we had a question it was answered in a timely fashion. We couldn't be happier with our choice.
We had a spa for over 10 years and Dave looked after it for us. What a great guy...
00:13 03 Feb 19
Went to a number of places while shopping. Sunset Spas Glendale was rhe best... In all areas! Customer service, courtesy, information & price! Thety really took great care of us and I am confident in stating they will continue to do so.
19:53 28 Jan 19
Dave did a good job and was patient and respectful of our time and budget.He puts the "People" before the sale.
21:09 24 Dec 18
Lots of spas. Kinda expensive. It's a one shop spa store. Big spas, little two person spas, covers, pumps, etc. The employee was nice and helpful. She has an adorable dog that you can play fetch with in the store.
22:54 08 Dec 18
Small joint with some used and some new spas. Forest was a delight to work with. While we have not yet found the spa of our dreams we are hoping to continue to work with them as their service is top-notch
05:51 09 Nov 18
Wonderful service, honest pricing, and great quality. They even stayed open late for us just to ask questions and get information. I'm sure we'll be back to buy.
04:50 31 Oct 18
Worked with Dianna to get our Grand Vita spa. It’s awesome, she pointed us in the right direction.
17:08 17 Oct 18
23:24 02 Oct 18
Spa is wonderful and the staff is very helpful , my friend bought her spa here to because she got a great deal...
Carrie Clough [Western HS]
15:44 22 Sep 18
My husband and I decided that we were not ready to give up on our dream of having a pool, but we also knew that to do so would be financially irresponsible right now. And so, we decided to entertain the idea of getting a spa. We learned a lot in a very short time by conducting research and visiting every major retailer in the valley. In truth, we liked all of them. It is nice to know that Las Vegas attracts some good business people. However, when we met Todd at Sunset Spas and saw the American Whirlpool brand, we knew it was a perfect decision. Our spa was the only one that had seats of different depths, such as for a husband and wife of different heights. It was as if it was designed for us. Once you compare the specs, that is the amount of horsepower with the number of jets, combine that with the price, no one could beat Sunset Spas. Now that it is in our backyard, I am more than happy! In fact, it is by far a better decision than a swimming pool for us. Furthermore, the warranty is two years longer than any other dealer we encountered. Across state lines and across the web, Todd and his sales staff at Sunset Spas has an impeccable reputation which cannot be beat. Thank you, Todd! We are incredibly elated.
12:58 21 Sep 18
Our 5-Star experience with Sunset Spa's began the moment we met Dave McKibben, our SwimSpa Rep. Dave walked us through every step and along the way, provided detailed experience and insight to out first SwimSpa purchase. But, it didn't end there... Dave followed up on the day of delivery and after, making sure we didn't have any ownership questions needing to be answered. As a former x2 pool owner, purchasing and owning a Swim Spa from Dave is the absolute best way to go. A SwimSpa gives you the flexibility and year round use of something you and the entire family can enjoy. Stop in and allow Dave to make your SwimSpa dreams become reality!
12:04 28 Aug 18
Very knowledgeable staff!
01:34 24 Aug 18
Stopped by for supplies, Randy is the best, won't go anyplace else. My family has bought 3 spas from this store, Randy will take care if you!
13:05 19 Aug 18
Very satisfied with this purchase. My wife and I were looking for a quality, affordable Spa and found the answer at Sunset. The salesperson Diana was very calm and knowledgeable the entire time. She also communicated very clearly and kept us informed regarding progress and the delivery date. The Delivery/Setup guys were just as awesome. They briefed me on the function of the SPA and asked very specific questions during setup to make sure I was satisfied. Awesome experience overall!
04:41 18 Aug 18
My favorite place!! Great Spa deals!!
19:47 14 Aug 18
We purchased a VITA Spa about 2.5 years ago from Sunset Spas. Back then, we bounced from place to place in the central and east valley, but, kept coming back to Sunset Spas because their sales reps seemed real and the information they relayed to us as buyers to appear honest. We were happy with the overall sales experience - delivery was easy and they even worked to get the hot tub installed on our timeline before Christmas but after we had a new paver patio installed for it to set on (which from purchase to delivery was less than two weeks).Fast forward almost two years later and the entire hot tub appeared to be causing the electrical circuit to blow. After an electrician was able to identify it likely to be with the hot tub itself, we had the warranty folks come out to look at it. The blower for the 'champagne bubbles' kept tripping, causing the entire system to trip. So, they replaced the blower at no cost (under warranty). A few days later, the same thing happened - the circuit kept tripping.To make a long story short, it was determined that it wasn't actually the blower that was at fault, but, a micro-crack in the shell of the hot tub itself, which was causing water to drop onto the blower, causing it to trip the circuit. We unplugged the blower (inside the hot tub housing) and there were no issues using the rest of the hot tub. Of course - "we've never seen something like this, the shell is never the issue, but, I can clearly see a micro-crack," the rep said.While it did take about three months and some continuous reminders on my end (and I think the original warranty employee I had been talking to had left the company), Sunset/Vita/MAXX ended up replacing the entire hot tub. From a 2016 model to a new 2018 model - and this was not something I had requested. They admitted to it likely be a manufacturing mistake and wanted to inspect the original hot tub to learn from their mistakes and improve. I was impressed by this approach - both from a customer service standpoint as well as the fact that the company wanted to learn from a mistake rather than run from it.I would 100% recommend MAXX/Vita as well as Sunset Spas!
21:22 28 Jul 18
Best sales experience and delivery I've ever had. All involved very professional and knowledgable. Preparations, delivery and set up were seemless . Everyone should go to Sunset Spas first. They've got everything you need.
15:46 25 Jul 18
We recently purchased our Spa from Randy at the Glendale store. He is the BEST!! His knowledge and customer service goes above and beyond. I would 100% recommend Randy and Sunset Spas. We are so happy with our purchase!!
00:25 22 Jul 18
Mike ALWAYS goes above and beyond whenever we need his help...whether it is buying our chemicals or setting up service he is the best!
23:48 15 Jul 18
Awesome Company. They really go above and beyond to take care of their customers!
15:21 11 Jul 18
We did a lot of research prior to making our spa purchase. Todd and Joe were both incredibly knowledgeable and helped us pick the perfect spa for our needs. The quality of the Whirlpool Spas is superior to everything else on the market. I highly recommend Sunset Spas in every category: quality, customer service, buying experience. Purchase from them and you will be glad you did! Don't forget to get your free rubber duckie!
03:53 27 Jun 18
18:17 24 Jun 18
We purchased our spa from Sunset 2 years ago and have been enjoying it ever since. We highly recommend the Glendale store for great customer service. We had a slight problem with our spa and Randy got us taken care of ASAP and all covered under the warranty. Go see Randy for Amazing Customer Service, something most companies forget about nowadays.
20:28 03 Jun 18
These guys are awesome! We are first time Spa owners and Joe has been especially helpful answering all of our questions and helping me troubleshoot any chemical issues I’ve had. It’s a nice feeling when a company stands by you and helps you ( specially when you’re a Newbie to spa ownership).
18:35 19 May 18
14:43 14 Apr 18
Best prices and hot tubs in town.
20:19 11 Apr 18
If you're looking for a great spa then this is the place. Honest people with great prices.
00:17 27 Feb 18
My wife and I bought a spa from joe a few years back. We had a great experience with him and we still go see him to get any supplies we need or to ask any questions we have. Thanks joe
23:59 18 Feb 18
These folks at Sunset Spas are top notch. The store manager, Joe Krebs is a wealth of knowledge and left no stone unturned to ensure we had our needs met, no only with the spa, but he provided a solid contact for a trustworthy and reasonable priced electrician as well as the contractor for installing the base/foundation for the spa once it was delivered. His coworker (her name escapes me at the moment) was also outstanding. She keep me up to speed every step of the way from the order to the shipment to the delivery at our front door. I would strongly recommend Sunset Spas to everyone!!!!
Highly recommend. Great Company. Great Service. Great Product. Thank you Dave! We love our spa!
20:30 22 Jan 18
Outstanding and knowlegeable staff. This is the plce to go for spa's in Las Vegas!!
06:09 18 Jan 18
My wife and I purchased a spa years ago from Joe. He was such a great salesman he made us feel welcomed that we purchased a spa recently from Joe again. Highly recommend salesman, go see him. Treats you like family.
06:03 18 Jan 18
My husband and I purchased a spa a few months ago from Joe he is a great salesman let us know the ins-and-outs of the spa he really knows what he's talking about he was such a great and welcoming salesman I will refer this place to anyone just from the experience that Joe gave us my husband and I are extremely happy with our spa my husband has had 2 knee surgeries and really needed this for Rehab purposes and he is doing wonderful now thanks again Joe!! We couldn't have asked for a better salesman you're awesome! Thank you so much thanks. thanks Joe my husband is doing great
22:52 11 Jan 18
Had a spa in Arizona for years and now they open a store in las vegas nevada. Yea so happy
00:04 07 Jan 18
Saved me a ton of money over the other 2 places I had looked into. Very courteous, and Nicole really knows her stuff.
02:50 03 Jan 18
We purchase a spa from Joe at Sunset Vegas a year ago mainly for my Mother to help relieve her Arthritis and it has worked.Joe helped us find the right spa for us .The spa has been a great addition to our home and the whole family uses it.We shopped a lot of stores did our homework and are very pleased with our choice
15:20 21 Dec 17
Great company; highly recommend the Glendale store. Randy is helpful to the point of ridiculousness in today's world! Customized, individual service to ensure that the customer has all of the knowledge they need is rare these days. I visited the store three times before settling on a purchase, and each time Randy carved out 20 minutes to work with me to answer questions and make recommendations. These guys are the best, and in my experience no one else comes close.
22:36 28 Nov 17
04:52 18 Nov 17
18:07 16 Nov 17
My boyfriend and I had the best experience here. We came in with a rough idea of what we wanted and what our budget was. Forrest was super helpful. He never tried to push us into getting something different. Was quick and to the point while making sure we had all of the information that we needed. When we followed up with him on a question a couple months after buying it, not only did he answer our question but he gave me the product I needed. I also received brownies in the mail recently with a note from them. Truly amazing customer service. You can't go wrong with them. Delivery guys were great and helpful. Hands down a great experience from start to finish. Thanks again!
23:30 06 Nov 17
Can’t beat Sumset Spas. Stopped in with broken part and as always, Randy went out of his way to take care of us. Glendale store is nearby so, convenient and always helpful. Can’t say enough about Sunset Spas and their service!
17:36 29 Oct 17
The staff are extremely knowledgeable and sell the best valued spas in the valley. They make their own which keeps the cost low and quality high. They installed exactly as they scheduled. Very happy that we selected their spa!
18:30 08 Oct 17
01:16 22 Sep 17
Purchased a spa from Sunset Spas a year ago at the home and garden show. That experience and every experience since has been phenomenal. Randy is professional and knowledgable. He is honest and not constantly trying to upsell you on your purchases which is always a welcome experience. We will continue to use Sunset Spas Peoria for all our spa needs!
22:39 15 Sep 17
Maxx Spas are the absolute best. Had your spa for 3 years now and love it. Dave was great at the store in Glendale. Would highly recommend a Maxx Spa to anyone looking for appliance grade quality, features and comfort. We looked at all the major spa brands and no one could compare to Sunset Spas- Maxx Spa. Five Stars you all!
17:43 12 Sep 17
Sunset Spas is a great place, I went in to check on having my hot tub repaired. They didn't work on my brand of tub, but gave me the name and number of the warehouse that carried parts for my tub and a list of repair men that worked on my brand of tub. He took the time to explain the process and also what chemicals I should be using to prolong the life of the tub. He didn't try to sell me anything, it's rare to find a business that time with someone that isn't even a customer. I will be in the future.Very honest.
00:47 03 Sep 17
7 reviews5.0 star rating 9/2/2017I waited for a bit before I finally wrote a review of Sunset Spas. I bought my spa back in Nov of 2016 after alot of research and going to numerous spa stores. As soon as I walked in, I was greeted by Dave, who asked me what I was looking for. After I looked at all of the numerous spas that they had in their showroom, I decided on one. I talked more with Dave, and he talked me into upgrading to a different spa for a few more dollars and ALOT more features, and I'm so glad that I did! After my spa was delivered and set up, I was in heaven! Fast forward to today. I was checking my spa and noticed that the valve for the waterfall was not working. I called the store, and explained my problem, and to my surprise, they said come on down and we'll have a new valve waiting for you. BOTTOM LINE: If you want the best bang for your buck and GREAT CUSTOMER SERVICE, go see the guys at Sunset Spas on Bell rd!!! You will not be sorry!
21:53 02 Aug 17
Purchase a spa here five years ago needed parts great customer service.
18:39 29 Jun 17
16:06 28 Jun 17
Great help and support with our purchase
13:12 18 Jun 17
K Toby Pulsipher
18:05 01 Jun 17
Sunset spas is awesome!
00:39 20 May 17
GREAT SPA AND DELIVERY WENT GREAT ! READY FOR SUMMER NOW
18:53 20 Mar 17
Beautiful gallery location in Scottsdale, got great ideas, even brought in a friend who is now building his own area for spa in backyard because of how nice the people are at the store. Total one on one attention
21:27 22 Feb 17
03:40 09 Apr 16
Great people to work with, low pressure, knowledgeable sales people. Excellent delivery and set up staff. Quality product.
03:43 08 Apr 16
The spa was delivered and set-up on time as promised. Perfect!
04:45 10 Feb 16
I purchased a high end refurbished Hot Springs Spa at a reasonable price.... one third of New spa price.:)))
16:16 06 Dec 15
Dawn showed us what was available in their showroom. She knows every detail about Spas. When we decided on a model, color and options, she wrote everything down that we were getting and went over in detail so that there would be no surprises. Everything was very clear as to financing, delivery time and what was needed to be done for electrical hookup. The electrician performed the hookup in a timely manner. Recommend using their electrician.Delivery was 4 days ahead of schedule. Installers put everything together and explained everything in detail.In summary, We would highly recommend Sunset Spas and Dawn M. A very professional company.Ted L
00:13 04 Dec 15
Absolutely LOVE Dave and the whole crew at Sunset Spas. I've purchased several tubs from them over the years (new and used) and have always been 100% satisfied. The tubs, pricing, buying process and after-sale service were all very comfortable. Dave and his team know their Tubs/Spas and never tried to push me into a larger or higher priced model. Always gave me exactly what I asked for in features, etc.. If you are looking for a spa/hot tub, Sunset is the only place you need to visit. Terrific value every time. Happy to have Dave or his team give you my number for a reference. Scott Foster. Chandler, AZ
23:33 18 Nov 15
Highly recommended! Fantastic sales and service teams..
01:21 07 Nov 15
03:25 26 Aug 15
Dave has the best spas and best prices for spas. The whole team at Sunset Spas give all their customers the best delivery and installers that are very professional. I can't say enough but to give Dave and his team a Five Star rating!
19:28 20 Jun 14
Bought a spa from these guys about a year and a half ago and it recently got a minor leak. It was still under warranty but I was expecting a hassle getting it fixed, like pulling teeth. You know how some warranties can be...anyway, this was the opposite experience. They were super nice and had it fixed within a week, 100% covered. I liked that they could come fix it while I was at work, without me needing to be home. They also cleaned up after themselves and refilled the tub for me. Thanks broski's!
18:54 22 May 13
We bought our Sunset Spa at the home show back in March. Our spa was delivered after construction time with meticulous care. It was exactly as described and ordered, easy to set up and we were enjoying our spa within days of delivery. Dave (over the phone) was very helpful getting us educated on the proper use of chemicals and the overall operation of the spa and explained it like he was right there. We had an emergency yesterday and the care, concern and assurance provided by both Dave and Rich were unmatched. They walked us through the steps and everything turned out as they had stated. We cannot thank Sunset Spas and especially Dave and Rich for their assistance and couldn't be happier with our purchase and buying from Sunset Spas!!!
18:06 15 May 13
Dave, the owner, was more helpful than any other spa dealer. I came all the way from Lake Havasu and am glad I did. In the past 2 weeks since installing the spa (Max 471) I'm getting the best sleep in years and I really feel great. This thing really turbo massages you. Thanks Sunset Spas!
05:44 09 Feb 13
The quality of the hot tub is excellent ( Vita Envie ). All people we have dealt with at Sunset Spa have been very helpful. Dave the owner spent the time with us to answer any questions or problems we had.Three days after the spa startup the second pump failed. We phoned on a Friday afternoon. Within an hour a technician was at our house and discovered it was in fact a failed pump.A new pump was ordered and installed by Monday afternoon.We were still able to the spa with the one pump for the weekend. We are very happy with the quick response to our problem and the quick installation of the new pump.Unable to remember the technicians name,but he acted in a very professional manner through the whole repair process.With the quality of the spa,their response to our pump replacement and after market service we will recommend this company to our friends and would be happy to buy from them again!!!
17:39 08 Oct 12
My husband and I decided to put in a hot tub. We tried a couple of other dealers, but they were very high pressure and gave us the feeling we were dealing with con artists. Then we found Sunset Spas, they were very patient with us, listened, and answered every question we could have.and they gave us a great deal on a Maax Spa. We never felt pressured, and they didn't try to hard sell us. They even gave us a class in how to take care of our hot tub. If you need a spa and hot tub dealer, they get my vote for sure. Thanks, Sunset Spas!
19:20 09 Jun 12
We purchased a hot tub from Sunset Spas recently and were extremely pleased with not only the quality of the tub we bought but also the great customer service we received from the owner Dave. Dave took extra time to be sure we understood how to take care of our hot tub; from how to do the water chemistry to what to do when we go away for the summertime. We always like to support local businesses and in this case, I don't think we could have made a better decision. I'd recommend Sunset Spas to anyone looking for a great deal on a spa. Great people, great products equals happy customer! 🙂
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